Shipping & Returns Information

Shipping Information

• Our business days are Monday-Friday 9:30 am - 5:00 pm EST. We are closed during most federal holidays within the United States.
• Please do not include both a physical address AND a PO Box. Orders containing both will be sent to what is first in the address line by default.
• Orders placed on weekends and after 2:00 pm EST on weekdays may not be processed until the next available business day.
• Please review your order and shipping information to make sure all the information is accurate before submitting.
• All orders must be placed with a secure address to ensure delivery. See Lost Package policy.
• Orders may not be changed or canceled once submitted.

Handling Estimates

• Asics 2-6 business days
• Timberland 2-5 business days
• Adidas 3-6 business days
• New Balance 2-4 business days

**For a more accurate timeframe, please contact us via email at [email protected]**

Standard Shipping

• Continental US Street and PO box: 5-10 business days**
• Alaska and Hawaii Street and PO box: 6-10 business days**
• US Protectorates and Canada Street and PO box: 6-10 business days**
• APO/FPO Street and PO box: 15-30 business days
• International outside US: 10-25 business days

* There will be a surcharge for expedited shipping or for orders shipping to Alaska, Hawaii or Continental US PO boxes.

** Some brands may have longer handling times than others.

Lost Package Policy

Packages that show delivered via tracking number are not eligible for refunds. We ask that you please check with your neighbors and other occupants before submitting a claim. Packages can often be recovered or located by the carrier via a claim. Please contact the appropriate carrier to start a claim. FedEx- 1-800-463-3339; USPS- Local post office phone number; UPS 1-800-742-5877. If the carrier determines that the package is lost, please contact us with your case number so that we can investigate further and assist you.

Sales Tax

Sales Tax will be charged in all states except the following: Alabama, Arizona, Arkansas, Florida, Hawaii, Idaho, Illinois, Kansas, Michigan, Missouri, Nevada, New Mexico, New York, North Carolina, Ohio, South Carolina, Texas, Wisconsin

Returns & Exchange Policy

• Returns and exchanges will be accepted within 30 days of purchase.
• Customers must email us at [email protected] to obtain a prior authorization code before shipping a return or exchange.
• Once authorized the customer will be sent return instructions.
• Bulk Orders of 10 or more units will be subject to a 35% restocking fee if you return more than 20% of the order.  
• Wholesale Program does not accept returns
• The return shipping cost for orders is the responsibility of the customer.
• If the item returned is worn, damaged, or not in its new/original packaging, it is subject to restocking fees and an exchange will not be granted.
• Please do not ship the shoes in the manufacturer's shoe box only. Please place the shoes in the shoe box and then within a second shipping container.
• RETURNS SHIPPED IN THE SHOE BOX ALONE WILL BE CHARGED A RESTOCKING FEE.
• If you are exchanging please email us with the product or size you would like along with a contact telephone number.
• Once your return is received and inspected, your return/exchange will promptly be processed.
• Shipping costs may not be refunded unless an incorrect or defective item was sent.

* Please note that we cannot guarantee your return or exchange without the addition of a package tracking service. Please keep that information for your records.

Payment Options

• We accept all major credit cards and PayPal as payment.
• We are not able to accept split payments.
• If wanting to pay with a gift card or international credit card, please check out with your PayPal account to avoid cancellation.